FAQ
FAQ
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      How long has the NUTRO™ brand been making quality pet food?We have been making quality pet food for about 90 years! Are the NUTRO™ PERFECT PORTIONS™ packages recyclable?The plastics trays are a #7 plastic, and can be recycled where facilities exist. How do I read/where is the "Best By" date on the package?You will find the Best By (BB) date on the side of the plastic trays. Following the letters BB, there's a two-digit month, day and year expiration date. Example: If you see BB 02 21 19, the food should be fed by February 21, 2019. Are the NUTRO™ products at major retailers the same quality as what's available at pet specialty stores?Of course! The same NUTRO™ products that are sold in pet specialty stores will be available in major retailers and each product will meet our high-quality standards, regardless of whether they are purchased at a pet specialty store or another major retailer. Why are you expanding the NUTRO™ brand outside of pet specialty stores?Many consumers are looking for premium, natural food and treats for their pets, so we decided to bring a portion of the NUTRO™ line of products to major retailers across the country, making the NUTRO FEED CLEAN™ philosophy more broadly available. Do you still have a NUTRO™ Limited Ingredient Diet Dog Dry Line?Sadly, NUTRO™ Limited Ingredient Diet Dog Dryline will be discontinued as of Spring 2021. While NUTRO™ NATURAL CHOICE™ Dog Dry products aren’t going anywhere, we sincerely apologize to you and your four-legged fans of our Limited Ingredient Diet Dry Food. As advocates for high-quality pet nutrition, we do have a few favourite dry food alternatives to recommend: NUTRO™ NATURAL CHOICE Dog Dry food and CRAVE™ Grain Free Dog Dry food. Any questions or concerns, please reach out to our Consumer Affairs team through the Contact Us page or at 1-800-667-2424. Where does the NUTRO™ brand source its ingredients from?We source our ingredients from trusted farmers and suppliers, prepare only in trusted facilities, and rigorously test for quality and safety. We travel the world to locate and source the quality ingredients used in our recipes. How do you ensure that you are sourcing non-GMO ingredients†?NUTRO™ brand has eliminated many ingredients that have GMO variants. The ingredients used that do have GMO variants are traced from supplier to final product. We also have DNA tested every ingredient used in NUTRO™ dry dog and cat recipes for GMO variants and cross-contamination (excluding MAX™ CAT dry diets). What does the NUTRO FEED CLEAN™ philosophy mean to us?To us, it means that a pet's food is simple, purposeful and trustworthy. SIMPLE: We will exclusively source non-GMO ingredients† as close to their native form as possible. We will never add artificial preservatives†, flavours or colours. We will not use ingredients like chicken by-product meal, corn wheat or soy protein†. PURPOSEFUL: We will produce nutrient-rich food, ensuring every single ingredient serves a precise purpose, and make a high-quality protein the foundation of each recipe. TRUSTWORTHY: We will protect the integrity of the food at every stage of the process, sourcing from trusted farmers and suppliers, preparing only in trusted facilities and rigorously testing for quality and safety. †Trace amounts may be present due to potential cross-contact during manufacturing What is the difference between "natural" and "clean?"Our NUTRO FEED CLEAN™ philosophy goes beyond the regulatory definition of "natural" in the AAFCO official publication. While "natural" pet foods do not allow the use of artificial or synthetic ingredients, they may contain ingredients like corn, wheat, soy and genetically modified ingredients. Our philosophy reinforces our commitment to natural ingredients, purposeful nutrition and quality and food safety. Are there any safety or quality checks in place for the preparation of NUTRO™ dog food?Yes. We rigorously test to ensure the safest and quality of our pet food. We have quality experts who work onsite to ensure we meet all safety standards and certifications. Additionally, all of our facilities are inspected by the Food and Drug Administration (FDA), and we adhere to Good Manufacturing Practices, Good Hygiene Practices and Hazard Analysis and Critical Control Points - all regulated by the FDA. How did the NUTRO™ brand get to its NUTRO FEED CLEAN™ philosophy?We've been on a journey to our NUTRO FEED CLEAN™ philosophy as a pioneer of natural pet food. We've always believed that our food should be naturally nutritious. Over the years, we made the decision to never add artificial preservatives† or flavours and opted to give pet parents a choice when it comes to chicken by-product meal, corn, wheat or soy protein†. †Trace amounts may be present due to potential cross-contact during manufacturing How do I store NUTRO™ PERFECT PORTIONS™ after opening?Once opened, the unused portion should be refrigerated and fed to your cat within 3 days. What is the process for testing your ingredients for GMOs?We test our ingredients using a third-party testing facility. For testing, we take random samples from our manufacturing sites and send all samples to our third-party laboratory. The lab then tests for GMOs. If a positive test is received, we escalate the testing procedure to ensure we identify where the non-GMO trace/product appeared. At times and if necessary, the NUTRO™ brand will source from another supplier and may increase the frequency of testing. What makes NUTRO™ ingredients clean?To us, the NUTRO FEED CLEAN™ philosophy means our recipes are simple, purposeful, and trustworthy. For ingredients, this means: We will exclusively source non-GMO ingredients† as close to their native form as possible. We will never add artificial preservatives†, flavours or colours. We will not use ingredients like chicken by-product meal, corn, wheat, or soy protein†. Every ingredient will serve a precise purpose in each recipe and be sourced from trusted farmers and suppliers. †Trace amounts may be present due to potential cross-contact during manufacturing Have your dry dog food recipes changed?Yes! Our updated recipes are still crafted with natural ingredients plus vitamins, minerals and other nutrients and high-quality protein sources, like chicken or lamb as the #1 ingredient. We also included new ingredients like kale, spinach, garnishes from tomatoes and eggs and more. 
